COVID-19 Clinic Update

Due to the recent government announcement, as of 5pm Tuesday 21 September, our clinic is returning to contactless protocols. This means:

  1. Our clinic doors are no longer locked.
  2. All appointments including food and medication pickups must be pre-booked
  3. Clients must call on arrival from their vehicle or outside the clinic
  4. A team member will come and collect your pet from the agreed location
  5. Only two people will be allowed in the reception are at one time, and only one person being allowed in the consultation room with their pet.
  6. Payment for your consultation (or food/medication pick up) must be contactless
  7. Your pet and any medication/food will be returned to the agreed location

We thank you for your patience and understanding during this time as we try our best to care for your pets in a safe and thoughtful way.

We will continue to enforce strict infection control measures for all team members to ensure the safety of everyone.

Whilst your pets are not a known risk factor, public spaces are, which is why we are implementing these new protocols.

All the best, everyone and take care.

Share